Shipping Policy

We handcraft every product with care. This page explains how we process, ship, and deliver orders in a simple and honest way.

Processing / Crafting Time

  • Most orders are handcrafted after you place the order.
  • Crafting + packing usually takes 12-15 working days before dispatch.
  • During high demand or workshop holidays, it may take a little longer (we will keep you updated).

 

Shipping Charges

  • For India and international orders, shipping charges (if any) are shown clearly at checkout before you pay.
  • For international orders, shipping is calculated after you select your country and is included in the total shown at checkout.

 

Delivery Time (After Dispatch)

  • India: usually 3-7 working days (remote areas may take a few extra days).
  • International: usually around 10 days after dispatch (it can vary by country and customs).

 

Order Tracking

  • Once your order is shipped, we share the tracking link/number on email (and WhatsApp when possible)
  • Tracking updates depend on the courier system, but we will help if anything looks stuck.

 

International Orders - Currency & Customs

  • Checkout may show prices in INR. You are charged in your local currency by your bank/payment provider.
  • Customs duty/import taxes (if any) are paid by the customer in the destination country.
  • Customs clearance can sometimes add delays - this is outside our control.

 

Damaged Parcel (Report Within 72 Hours)

  • If your parcel arrives damaged, please inform us within 72 hours of delivery.
  • Send clear photos + an unboxing video (very helpful) + your order number.
  • India orders: after verification, we send a free replacement (handcrafted, so it can take up to 4 weeks).
  • International orders: we do not send replacements (shipping is too costly). After verification, we refund the product value (shipping is not refunded).

 

Address & Delivery Attempts

  • Please double-check your address and phone number at checkout.
  • If a parcel returns to us due to an incomplete address or the customer being unreachable, we can reship it. Extra shipping cost may apply

 

Need help?

  •  Email: support@mudgarclub.com
  •  Phone / WhatsApp: +91 7455078559
  •  Support hours: 11 AM - 7 PM (IST)

 

Note: Delivery timelines are estimates. Courier delays due to weather, strikes, or customs can happen, but we will support you.