Refund, Cancellation & Replacement Policy

1) Cancellation (Order Cancel)

You can cancel your order within 24 hours of placing it. After 24 hours, cancellation is not possible because your product usually moves into crafting/engraving/packing (handmade work).

How to cancel:

  • Email: support@mudgarclub.com
  • WhatsApp/Call: +91 7455078559

  • Share your order number and name

Refund for cancelled orders:

  • If your cancellation is accepted (within 24 hours), refund is initiated in 5-7 business days.

 

2) Returns (Customized / Personalized Products)

Most Mudgar Club products are handcrafted and custom engraved/personalized for each customer. Because of this, change-of-mind returns are not accepted for
customized/personalized products once crafting or engraving has started.

Examples of change-of-mind returns (not accepted):

  •  "I don't want it now"
  •  "I ordered by mistake"
  •  "I changed my decision"

This policy helps us maintain quality and avoid reselling a product that was specially made for one customer.

Important:

If there is any issue from our side - such as wrong item, wrong engraving/customization, or damage in delivery - please contact us within 7 days of delivery. In such cases, Mudgar Club will provide a free replacement or full refund after verification, and all related shipping costs will be covered by Mudgar Club.

How to contact us:

  • Email: support@mudgarclub.com
  • WhatsApp/Call: +91 7455078559
  • Please share your order number and clear photos/video of the issue for faster support

 

3) Damaged or Wrong Item Received (Delivery Issue)

If your product is damaged in delivery or you receive a wrong item, we are here to help. You must inform us within 7 days of delivery.

Please share proof:

  • Unboxing video (strongly recommended).
  • Clear photos of the damage.
  • Photos of the outer box and packaging.
  • Order number

Solution for India orders:

  • After verification, we provide a free replacement.
  • Replacement time: up to 4 weeks (handcrafted + shipping time).

 

4) 3-Month Replacement Guarantee (Manufacturing Defect)

We provide a 3-month replacement guarantee for manufacturing defects or breakage in normal use.

Not covered:

  • Misuse, wrong training, throwing, or intentional damage.
  • Normal wear and tear (small scratches, dents, wood marks).

How to claim:

  • Email/WhatsApp with photos/videos and your order number.
  • After verification, replacement time is up to 4 weeks (India).

 

5) International Orders

International replacements are not offered because shipping is too costly. If your international order is damaged during delivery, report within 72 hours with photos and an unboxing video. After verification, we refund the product value only (shipping cost is not refundable). Customs duty (if any) is paid by the customer in their country. We do not include customs duty in the product price. Shipping charges are shown at checkout when the customer selects their country. The total shown at checkout includes product + shipping.

 

6) Refund Timeline (After Approval)

If a refund is approved, we initiate it in 5-7 business days to the original payment method.

 

7) Contact

Email: support@mudgarclub.com

Phone/WhatsApp: +91 7455078559

Support hours: 11 AM - 7 PM (IST)

 

Note: For the fastest support, please share your order number in your message