Shipping policy

We handcraft every product with care. This page explains how we process, ship, and deliver orders in a simple and honest way.

 

Processing / Crafting Time

•       Most orders are handcrafted after you place the order.

•      Crafting + packing usually takes 12-15 working days before dispatch.

•       During high demand or workshop holidays, it may take a little longer (we will keep you updated).

 

Shipping Charges

•       For India and international orders, shipping charges (if any) are shown clearly at checkout before you pay.

 

•       For international orders, shipping is calculated after you select your country and is included in the total shown at checkout.

 

Delivery Time (After Dispatch)

•       India: usually 3-7 working days (remote areas may take a few extra days).

•       International: usually around 10 days after dispatch (it can vary by country and customs).

 

Order Tracking

•       Once your order is shipped, we share the tracking link/number on email (and WhatsApp when possible).

 

•       Tracking updates depend on the courier system, but we will help if anything looks stuck.

 

International Orders - Currency & Customs

•       Checkout may show prices in INR. You are charged in your local currency by your bank/payment provider.

 

•       Customs duty/import taxes (if any) are paid by the customer in the destination country.

•       Customs clearance can sometimes add delays - this is outside our control.

 

Damaged Parcel (Report Within 7 Days)

•       If your parcel arrives damaged, please inform us within 7 Days of delivery.

•       Send clear photos + an unboxing video (very helpful) + your order number.

•       India orders: after verification, we send a free replacement (handcrafted, so it can take up to 4 weeks).

 

•       International orders: we do not send replacements (shipping is too costly). After verification, we refund the product value (shipping is not refunded).